Frequently Asked Questions
Frequently Asked Questions – Compression Stockings Online Australia
Find answers to the most common questions about medical-grade graduated compression stockings, sizing, delivery, and returns. Our Sydney-based team at Compression Stockings Online (CSO) is committed to helping Australians access clinically validated compression therapy from world-leading brands including Sigvaris, Jobst, Juzo, and Venosan.
About Medical Compression
What are graduated compression stockings?
Graduated compression stockings are medical-grade hosiery designed to apply controlled pressure that is strongest at the ankle and decreases up the leg. This graduated pressure profile promotes venous return, reduces swelling, and helps prevent conditions such as deep vein thrombosis (DVT), varicose veins, and chronic venous insufficiency.
What compression class do I need?
Compression garments are classified by the pressure they deliver at the ankle: Class 1 (18–21 mmHg) for mild symptoms and prevention; Class 2 (23–32 mmHg) for moderate venous disease, post-surgery, and pregnancy; Class 3 (34–46 mmHg) for severe venous conditions and lymphoedema. Your doctor or specialist can advise the correct class for your clinical needs.
Which brands do you stock?
We carry the full ranges from Sigvaris, Jobst, Juzo, and Venosan — all RAL-certified, medical-grade manufacturers based in Europe and Switzerland. These brands meet the highest international standards for graduated compression therapy.
Ordering & Sizing
How do I measure for compression stockings?
Accurate measurement is essential for effective compression therapy. Measure your ankle circumference at its narrowest point, your calf at its widest, and your thigh if ordering thigh-high garments. Always measure first thing in the morning before any swelling occurs. Our sizing guides include step-by-step instructions for each brand.
Do you ship across Australia?
Yes. We ship from Sydney to all Australian states and territories via Australia Post and express courier services. Most orders are dispatched within one business day. Standard delivery typically takes 2–5 business days depending on your location.
Can I return or exchange my compression stockings?
Unopened items in original packaging can be returned within 30 days for a full refund or exchange. For hygiene reasons, worn or opened compression garments cannot be returned unless faulty. Please contact our team at info@compressionstockingsonline.com.au for returns assistance.
Clinical & Product Information
Are your products suitable for DVT prevention during travel?
Yes. We stock travel-specific graduated compression socks from Sigvaris and Jobst designed to reduce DVT risk during long-haul flights. Class 1 compression (18–21 mmHg) is generally recommended for travel prophylaxis.
Do I need a prescription?
No prescription is required to purchase medical-grade compression stockings in Australia. However, if you are claiming through a private health fund or NDIS, a prescription or letter from your healthcare provider may be needed for reimbursement.
Still have questions?
Contact our expert team in Sydney on (02) 9062 3243 or email info@compressionstockingsonline.com.au. We're here Monday to Friday, 9am–5pm AEST.